Changing Product Details on an open order
Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you are free cancel your current order to make modifications and resubmit the order, as long as the order is still in “pending” status (and has not yet entered our production stream).
Typically, you have 1 hour from the time your order was placed to cancel the order (through your donaldmacnaughton.com account) and make any changes you deem necessary.
Changing the Shipping Method on an open order
As with Product Details, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, you are free cancel your current order to make modifications and resubmit the order, as long as the order is still in “pending” status (and has not yet entered our production stream).
Typically, you have 1 hour from the time your order was placed to cancel the order (through your tasksirt.com account) and make any changes you deem necessary. Once the desired products are in the cart, proceed to the checkout and make the necessary changes to the shipping method.
Requesting an address correction
Unlike product detail and shipping method,we do have the limited ability to change a shipping destination up to the point where the order is queued for shipment. If you have made an error with your shipping destination and the order status has entered the “processed” status, please contact our customer support team with your order number and corrected shipping address and a donaldmacnaughton.com support representative will make every effort to have the address corrected before the item is queued for shipment.